I have an Epiphone ES-175 Premium Pro. I don't believe it is currently in production. I bought it about 4 years ago. The finish is literally peeling off in two places, and cracking in others. This started about two years ago. I can see bare wood where the neck joins the body and back. I sent photos of what is happening to Gibson Service. Three times before I got an answer, and then the answer was, "Sorry, we don't see that as a defect." I should mention that the guitar rarely leaves the house, is kept in a climate controlled case, has never been shipped or dropped.
Now, Epiphone has a very nice label that says, "Lifetime Warranty against manufacturing defects." The guitar sounds fantastic, and I have no intention of trading it in, but I am extremely bothered by the response from Gibson. Has anyone had a similar experience with Gibson, and/or does anyone have a contact that might actually help me? I have been a good Epi customer, have owned six of them, but now I have a really bad taste in my mouth.
Advice, anyone?